Bachelors of Science

Biology, Chemistry Minor

Bachelor of Arts

German Studies

Masters of Business – Health Administration

BLS, First Aid & CPR

Certified EHR Go-Live Consultant

Certified Medical Scribe & Care Team Assistant

HIPAA

OSHA

HealthCare Director of Business Development & Senior Recruiter

• Establish, initiate and optimize business development strategies based on company targets, healthcare industry specifications, market data and budget factors
• Recruit, screen, interview, place, and onboard healthcare professionals at hospitals and clinics nationally to meet increased pandemic demand and reduce burnout amongst healthcare staff
• Elicit new client agreements with large scale hospitals and clinics nationally to expand reach of services, drive engagement and improve bottom line profit
• Leverage industry trends and competitive analysis to improve client relationship building
• Streamline operational efficiencies by delivering recommendations for knowledge-base processes and procedures
• Conduct cold-calls to prospect external lead sources and advance sales process

The Bath Club, Inc - Chief Operations Officer

• Oversaw company's start-up business operations in bath & beauty E-commerce, compiling & analyzing revenue projections, P&L, accounting expense matrices, manufacturing & shipping protocols, production & commercial advertising/marketing strategies
• Devised, deployed & monitored processes to achieve ROI goals, boost long-term business success & increase profit 211%
• Supported business growth through strategic planning & process development, reported to CEO
• Provided transformational support internally & to clients by planning & implementing security interventions
• Secured 89% satisfaction rate for all client services offered
• Oversaw & structured employee recruiting, onboarding & public relations tactics for ongoing customer support
• Ensured company had effective operational & financial procedures in place with safeguards
• Increased profitability by optimizing sales & fulfilling lower overhead costs
• Spearheaded design & implementation of security access control systems for various clients
• Met customer service standards & expectations consistently by effectively communicating & actively listening
• Formulated analysis assessments to make informed decisions on proposed projects
• Implemented brand development strategies, including business development strategies, logo & website designs Celestial 3 Singer & Songwriter - Singer & Songwriter Remote, International
• 06/2015 - Current
• Three albums released, with one more in preproduction; for record label, Celestial 3
• Apply knowledge of harmony, melody, rhythm and voice production to individualize presentations and maintain audience interest. Experience in singing jazz, soft alternative, pop, classic rock, and soft rock
• Perform live, including at West Fest in SW Portland (Suicide Prevention) & Multnomah Days Parade 8/14/15 (each 1 hour set lists)
• Practice singing exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles
• Interpret different music by making use of voice production, harmony, rhythm and melody to present characterization
• Experience dancing jazz, kick, lyrical, modern ballet, ballroom, hip-hop and free-style, etc, as part of performances. Often volunteer at local events and fundraisers with proceeds donated
• Monitor social media and online sources for industry trends. Adjust branding accordingly

HealthChannels - Regional & Account Manager, West Hiring Manager, PM, Site Manager, & Scribe

• Spearheaded routine operations & special program initiatives for regional group with $120,000,000 in revenue per year
• Direct client facing to elicit feedback of hospital support programs (CareThrough, QueueLogix, Medical Scribes & Care Team Assistants) & promote advancement/further utility of programs, deliver updates & developments within company & program, as well as advise Return on Investment & client goals
• Train & oversee local Project Managers, Site Managers & Hiring Associates in day-to-day tasks & with business development
• Hired & trained 321 new employees in 2018
• Directly report projected staffing, site stability based on running integrity, innovation, & over-time hour audits to Director of Operations & suggest strategies for upholding quality & client satisfaction at existing sites, as well as for expanding current book of business with new implementations
• Monitored customer buying trends, market conditions & competitor actions to adjust strategies & achieve sales goals
• Built & deepened partnerships with industry leaders to strengthen collaborative efforts & promote mutual profitability
• Managed personnel issues & implemented corrective actions.
• Masterminded updates to workflows & revitalized teams to meet changing business needs & boost team member performance
• Drove business development & customer acquisition initiatives to accomplished strategic objectives
• Oversaw all administrative & record keeping functions
• Leveraged profit opportunities by recruiting top talent & managing brand image to exceed plan performance
• Worked diligently to resolve unique & recurring complaints, promoting loyalty & enhancing operations

Oregon Health & Science University - Pediatric Emergency Room Volunteer Trainer

• Patient & calm in stressful situations; emphasize stewardship & responsibility of basic patient care
• Helped establish, improve & develop training protocols for new volunteers & staff
• Comforted & counseled patients & families in emergency room & brought coffee, warm blankets, games or other items for support. Increased patient satisfaction
• Experienced with & firmly upheld safety/emergency protocols, including but not limited to hospital codes & COVID outbreak

Sargent Safety Center, Doernbechers Children's Hospital - Pediatric Volunteer & Recruiter

• Sell safety equipment and give talks to children and adults about safety within homes and automobiles
• Organized paperwork/pamphlets, inventory via “Quickbooks,” emails and phone calls, car-seat check appointments, fitted helmets for children and adults, directed patients in lobby, assisted at informational events at Oregon Zoo & Shamrock Run Volunteer for OHSU Disability Accessibility Project
• Developed & deepened relationships with college campus representatives to meet with graduating seniors for recruitment
• Maintained organized inventory by checking stock to determine supply levels, expediting orders & delivering materials to work stations

Michael Dunaway With Paste Magazine - Intern Editor & Productions Assistant

• Completed weekly articles for publishing, including interviews with director & producer James Ivory, actor Ralph Garman, Ashley Bell, Michael Shannon, writer & director Alex Horwitz, actress & writer Heather Graham, Dominic Monaghan, Lakeith Stanfield, Natalie Paul, Cake Girls & more
• Wrote Script Coverages for Alan Nafzger's Lenin's Body, published 10/2016 & Ben Klopfenstein's Welcome to Ivy Meadows published 12/2016
• Assisted with World Premiere of "6 Love Stories" in Portland, OR 09/01/2016
• Researched horror genre pre-21st century to brainstorm, outline & develop a new horror film for production in 2017
• Conducted editorial meetings with staff members to collaborate & review proposed publication suggestions
• Coordinated article content & topics with editor & chief
• Proofread, edited & evaluated final copy to verify content aligned with established guidelines
• Developed team communications & information for meetings
• Devoted special emphasis to punctuality to maintain outstanding attendance record, as well as deliver final products promptly

Outdoor School & Camp Mak-A-Dream - Special Needs & Oncology-Focused Camp Counselor

• Volunteer at Namanu, Milk Creek, French American Camp, & Camp Mak-a-Dream; leading activities, group cooperation & team bonding
• Experience with patients with cancer & brain tumor, as well as students with special needs (plus distribution of medications & treatments during camp sessions). Worked closely with medical staff to ensure all campers received proper care & retained a safe, friendly & empathetic environment
• Instructed participants on activities' goals, procedures & safety considerations to promote beneficial outcomes for all campers
• Maintained facility & equipment to promote safe/secure environment for campers & staff
• Collaborated with other camp counselors to design fun & enriching learning activities for campers
• Supervised pre-planned field trips & followed established safety guidelines to minimize campers' injury risks
• Designed enjoyable & innovative customized training programs based upon personal goals & abilities

Clackamas Volunteers In Medicine The Founders Clinic - Hospital/Clinic Communication Intern Researcher & Intern Administrative Assistant/Project Manager

• Prepared grant proposal to assess hospital/clinic communication in correlation with overall patient satisfaction
• Harnessed skills with SurveyMonkey for survey development, after approval from the Institutional Review Board for Research
• Furthered experience with excel and analysis techniques to assess data and trends. Found positive correlation with stronger communication amongst staff and higher satisfaction rates amongst patients. Wrote formal paper prospective of publishing
• Invited to speak at Annual Mayo Undergraduate Research Convention 2016
• Performed as a Medical Scribe for allopathic & osteopathic physicians (Family Medicine, OB/GYN) using Amazing Charts: ICD-9
• Data entry, auditing, pre-screening, insurance eligibility consultation
• Lab analysis experience (hematology & oncology, preceded with shadowing at OHSU in both)
• Assistant administration duties, including volunteer recruitment/training and special project management
• Conducted follow up patient care calls related to free dental & optometry services for the underprivileged/uninsured
• Organized company files and created support system to decrease workload and increase productivity of account managers
• Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
• Delivered expert clerical support by efficiently handling wide range of routine and special requirements
• Communicated with insurance companies to obtain pre-authorizations for treatment
• Maximized productivity by analyzing protocols and identifying areas for improvement
• Helped with administrative support, including managing incoming calls, coordinating files and sorting mail

Learning Resource Center - UP Writing Center Assistant (WA)/Dedicated WA and Manager

• Work with ages 17-22 (and returning students), special needs and ESL students, some with vast cultural differences
• Created the “Process Chart” after conducting a 75 participant survey to research individualized learning needs & provide students with a kinetic form of expression for the writing process
• Served as Shepard Resource Center consultant & recruiter to help students find volunteer opportunities in their community
• Won Writing Center Assistant of the year 05/2016

University Of Portland - Chemistry Lab Teacher's Assistant

• Trained to aid instruction of general lab protocol and safety
• Participated in general, organic chemistry, organismal, cellular, anatomical and physiological labs preceding
• Increased student participation in class, as well as for homework assignments through providing consistent aid

Self-Employed - Tutor

• Specialize in Biology, Chemistry, German, English, Theology and Algebra; ages 15-20, leadership and peer collaborative experience
• Responded to after hours email and telephone requests to provide students assistance with specific questions
• Planned lessons for allotted time to strengthen weak subjects and build skills on stronger ones
• Supported teacher instruction by discussing concepts and creating custom practice questions
• Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
• Assessed current reading levels and planned optimal educational strategies to help students improve their skills

Casey Eye Institute, OHSU - Oncology & Epidemiology Intern Researcher

• Participated in Partnership for Scientific Inquiry: How to read & write research proposals & papers & created a grant proposal for approval of our research project, namely how omega-3 fish oil could reduce abnormal milk duct growth
• Followed as intern researcher in CROET office of OHSU
• Collaborated with epidemiologist, Dr. Jacklyn Shannon, to develop appropriate surveys for patients, following her longitudinal study in Shanghai, China
• Developed proficiency in RedCap for data entry & surveying
• Reviewed & researched patients' medical records & charts to determine past conditions in consideration as outliers to study of interest
• Analyzed data & found p value of .01% relating omega-3 fish oil consumption & reduction of abnormal growth in breast tissue. Wrote research paper that was prospective of publishing

Self-Employed - Nanny/House Cleaner

• Experienced with childcare & development, including tutoring, ages 1-13 years
• Cooking, cleaning, sewing, transportation, and tutoring included
• Practiced cooperation, leadership, adaptability, and compromising skills
• Established and maintained clean and comfortable environments in homes by vacuuming, cleaning windows and dusting, etc
• Removed waste paper and other trash from premises to designated area
• Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces
• Honed customer service skills & expressed stewardship